Assertiveness at Work: A Practical Guide to Handling Awkward Situations
By Unknown Author.
Description
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change. - from Amzon
ISBN(s)
0077095332, 9780077095338
